Machakos:Kenya is taking significant steps to improve the efficiency and transparency of its Directorate of Government Clearing Services (DGCS). Shipping and Maritime Affairs Principal Secretary Aden A. Millah has emphasized the need for comprehensive reforms in the DGCS, focusing on enhancing staff competencies, operational efficiency, and accountability in the management of government-imported cargo.
According to Kenya News Agency, Millah highlighted the urgent need to bolster the institutional capacity and operational systems of the DGCS. This initiative aims to ensure seamless and transparent clearing services for government institutions and agencies. Speaking at a Performance Improvement Programme (PIP) for the Directorate, Millah urged officers to advance beyond theoretical knowledge and adopt practical competencies to fulfill their roles professionally and independently.
The reforms include structured capacity building, standardized operational procedures, effective supervision, and a robust performance management framework. Millah stressed the importance of equipping officers with knowledge and certification in the Integrated Customs Management System (ICMS) and related customs procedures. The officers are expected to undergo formal training and certification to manage government consignments efficiently.
Moreover, practical on-the-job training, mentorship, and staff shadowing programs are being institutionalized to bridge the gap between classroom instruction and operational realities. These initiatives aim to provide officers with hands-on experience at customs stations, ports, airports, and border points.
The PS also called for a performance-driven culture, with officers assigned clear responsibilities and measurable targets supported by Key Performance Indicators (KPIs). Performance management is to be viewed as a continuous process linked to professional development and operational efficiency.
Coordination between the Directorate, customs authorities, and other stakeholders is crucial. Effective communication, clear reporting channels, and timely escalation of operational challenges are essential to eliminate bottlenecks. Digital systems and technology are to be utilized more extensively to enhance cargo tracking and transparency.
Management is directed to develop a consolidated action matrix, covering staff training, ICMS certification, mentorship, job shadowing, and performance targets. This framework will be supported by quarterly progress reports and periodic reviews to ensure competency development and institutional performance. Millah emphasized the need for supervisors and management to take responsibility for staff development and performance monitoring to ensure the program translates into measurable improvements.
The reforms are part of a Performance Improvement Programme that follows the successful completion of the Directorate’s induction week. This program is designed to consolidate institutional capacity and strengthen professional standards for effective government clearing operations. Millah expressed confidence that these interventions will enable the Directorate to deliver efficient, transparent, and reliable services in support of government operations.
