Kerugoya: The Commission on Administrative Justice (CAJ), also known as the Office of the Ombudsman, conducted an outreach visit to Kerugoya in Kirinyaga County. The visit aimed to collect and address public complaints while promoting accountability in government offices.
According to Kenya News Agency, the initiative was organised by CAJ in collaboration with the National Government Administrative Officers (NGAOs), who facilitated the mobilization of residents. This effort provided the community with an opportunity to learn about their rights and receive government services.
During the visit, Dorothy Jamator, Vice Chairperson of the Commission, stated that the outreach team from Nairobi came to support the regional officers’ ongoing work and engage directly with the residents. The team addressed various issues, including land disputes and succession matters raised by the community.
Jamator reported receiving more than ten complaints from Kirinyaga residents, focusing on land and succession disputes as well as stalled judicial matters. One specific case involved a chief who allegedly failed to comply with a court order. Evidence from this case will be forwarded for further investigation.
She emphasized that the Ombudsman’s services are free, assuring residents that no fees are required to lodge a complaint. The Commission acts on complaints within 28 days, ensuring public officers serve citizens fairly and efficiently. Residents with issues related to land, succession, identification documents, or access to government information are encouraged to reach out to the Ombudsman.
The visit also served to raise awareness about CAJ offices located in Nairobi, Embu, Nyeri, Meru, and Nyahururu. Residents can contact the Ombudsman via email at [email protected].
