Diani: Artificial intelligence (AI), changing workforce demographics, and continuous skills development are increasingly reshaping workplaces, human resource experts have said. Speaking during the Zamara HR Summit in Diani, the experts projected that organisations can no longer rely on traditional approaches of managing employees, as technology and changing employee expectations continue to transform the world of work.
According to Kenya News Agency, Zamara Group Chief Executive Officer Sundeep Raichura said the Summit, now in its fourth year, provides a platform for HR leaders, business executives, and policymakers to discuss emerging trends affecting workplaces. Raichura said this year’s theme, ‘Talent Multiverse,’ reflects the increasingly complex nature of modern workplaces, where different generations work alongside each other while demanding different forms of engagement from employers.
Raichura emphasized that the workplace is changing at a rapid pace, urging organizations to move away from traditional models and to adopt more flexible approaches. He noted that employees are increasingly looking beyond salaries when choosing workplaces, with many seeking opportunities for growth, meaningful work, flexibility, and personal security. Raichura also encouraged embracing AI as a tool to improve productivity rather than viewing it as a threat to employment.
Zamara Group Chief Officer, People and Culture, Raymond Muthama, highlighted that the future of work would be shaped by four major trends: AI and its economics, an intergenerational workforce, continuous learning, and changing geopolitics. Muthama stressed the importance of adaptability and continuous reskilling as careers become less linear.
Chief People Officer at Safaricom PLC, Nyokabi Florence, shared that AI is transforming work, with automation taking over repetitive tasks and allowing employees to focus on strategic decision-making. She noted that while AI may change some jobs, it will also create new opportunities, making skills development crucial.
Meanwhile, Bupa Kenya Chief Executive Officer and Managing Director for Bupa Africa, Uditha Jayaratne, emphasized maintaining the human element in workplaces despite increasing technology use. He highlighted the importance of viewing employee health as an investment, stressing that poor health could lead to absenteeism and reduced productivity.
The Summit brought together about 250 delegates to discuss the evolving nature of work, employee expectations, technology, and strategies for preparing organizations for the future.
