Consumers across the globe desire humanized experiences when navigating the insurance industry

Duck Creek Technologies launches the second edition of the Global Consumer Insurance Insights survey of over 2,000 global consumers, aimed at refining the strategies that bring insurers closer to consumers worldwide

Boston / London, May 09, 2023 (GLOBE NEWSWIRE) — Duck Creek Technologies, the intelligent solutions provider defining the future of property and casualty (P&C) and general insurance, has proudly published its second annual benchmark survey, the 2023 Global Consumer Insurance Insights. The survey reveals strong demand from global consumers for humanized insurance purchasing, switching and communication experiences through digital channels.

The 2023 wave of research – which is being launched at the Duck Creek Technologies Formation ‘23 event for customers and partners from May 8-10, was conducted independently by Research in Finance for Duck Creek Technologies and surveyed over 2,000 policyholders across 13 countries, all of whom held at least one insurance policy.

Aimed at refining the strategies that bring insurers closer to consumers worldwide, this year’s survey is more extensive than the inaugural 2022 edition, with more questions and responses from policyholders across more countries. The survey provides insights for carriers, reflecting consumer preferences and awareness of innovation opportunities, purchasing, and communication methods.

Key findings from the survey include:


  • 93% of consumers are confident they have the proper coverage, irrespective of which channel they used to purchase the insurance policy.
  • Once a policy is in place, 44% of consumers prefer human interaction (2022: 35%). At the same time, however, interest in app/WhatsApp usage for buying and switching insurance also increased year-over-year.
  • 46% of global consumers are unaware of embedded insurance. Of those who were aware (37%), almost half said they trust it because of product or retailer quality. Those who do not trust it (26%) find embedded insurance unnecessary and expensive. Those who are unsure (29%) require more information, having had little experience with embedded insurance.

The survey reveals significant positives for insurance providers and clearly shows they are getting it right in many areas. However, it also highlights areas where insurers must reflect and improve further – including bolstering global consumer confidence and trust in insurance.

According to Jess Keeney, Chief Product & Technology Officer at Duck Creek, “As the insurance industry continues to evolve, it is crucial for providers to listen to the needs and preferences of their customers. The 2023 Duck Creek Technologies benchmark survey provides invaluable insights into consumer behaviors and trends, highlighting the areas where insurers can maximize accessibility, accelerate speed to market, and differentiate competitively.”

While the survey shows that carriers around the world are responding quickly to consumer demand for more relevant and timely products and services, it also reveals that a significant number of consumers prefer a humanized experience when interacting with their insurance providers. This emphasizes the importance of exploring ground-breaking and varying communication options to meet the needs of diverse customers.

Keeney adds, “It is encouraging to see that despite the challenging economic environment, people are re-evaluating their insurance needs and considering a wider range of products. Mobile and gadget insurance, travel insurance, and embedded insurance are being purchased more frequently than other types of insurance.

Duck Creek’s 2023 survey is a vital resource for insurance providers, offering unique insights into customer perceptions and highlighting the next opportunities for innovation. We urge providers to delve deeply into the results and continue pushing the frontiers of the insurance industry forward.”

Research in Finance Head of Research, Karen Scott, added, “In the insurance industry, listening to consumers is essential for success. As the Global Consumer Insurance Insights Survey 2023 demonstrates, primary research capturing changing behaviors, user feedback, and satisfaction is invaluable to help inform insurance company strategies, new product development, marketing, and communications plans. Insurers now have access to significant data sets to compare year-on-year, creating a true benchmark series of reports we are proud to support. Ultimately, insurers who prioritize listening to and understanding their consumers will come out on top.”

The 2023 Global Consumer Insurance Insights Survey highlights four key calls to action for insurers:

  1. Maximize accessibility of insurance products to consumers across channels
  2. Accelerate speed to market with the SaaS model
  3. Humanize the consumer experience through digital channels
  4. Leverage the SaaS ecosystem to differentiate competitively

Download the 2023 Global Consumer Insurance Insights Survey here.

About Duck Creek Technologies
Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. Visit to learn more. Follow Duck Creek on our social channels for the latest information – LinkedIn and Twitter.

Drake Manning
Duck Creek Technologies
+1 860 877 3609
GlobeNewswire Distribution ID 8833259

African governments harness education data to reverse learning crisis

EkoEXCEL Situation Room

EkoEXCEL Situation Room

LONDON, May 09, 2023 (GLOBE NEWSWIRE) — African education leaders travelling to London to showcase NewGlobe-supported transformational public educational programs at the prestigious Education World Forum (EWF), May 8 – 10.

Harnessing education data to drive learning transformation will be a key takeaway for the global education community at EWF, the biggest gathering of education ministers in the world.

They face what World Bank Education Director, Jaime Saavedra, calls, “the most serious crisis in education in 100 years.”

Data from the World Bank shows global Learning Poverty – defined as the percentage of 10-year-olds unable to read a simple sentence – in low and middle-income countries has increased from 50% to 70% while in Sub-Saharan Africa it is 90%.

Despite such enormous challenges, NewGlobe-supported programs in Nigeria, Liberia, Rwanda, and Manipur (India) are leading the way in the use of education data-led solutions to Learning Poverty.

The success stories of the EKOEXCEL, EdoBEST, BayelsaPRIME, KwaraLEARN, Bridge Liberia, RwandaEQUIP, and STAR Education programs will be on display at EWF. All are seeing huge improvements in learning outcomes.

Underpinning their success is a data-driven structured pedagogy, independently assessed in Kenya in a study led by Nobel Prize winning economist Professor Michael Kremer. It confirmed learning gains among the “largest ever measured in international education.”

The EKOEXCEL program in Lagos State, Nigeria is an exemplary case of using data-driven solutions to reverse Learning Poverty. One of the program’s initiatives, the ‘Situation Room’ will be on display at EWF.

The Situation Room visualizes data from all 1012 primary schools in Lagos State, offering powerful insights. Using NewGlobe’s Spotlight software, gives education leaders access to key data in real time – empowering the government to make informed interventions.

Lagos State Education Commissioner, Folashade Adefisayo said:

“If there are any problems in schools, we are able to track them, so people going there to solve the problem have a lot of data in their hands; they would know how many children and teachers there are, whether the head teacher is at school and whether students are having learning difficulties in a subject.”

Within eight weeks of EKOEXCEL’s launch, literacy learning rates measured three times faster, and numeracy two times faster, than schools not in the program.

EWF promises to inspire governments to harness education data to reshape education and overcome Learning Poverty, with visionary African governments leading.

For additional information, contact:

GlobeNewswire Distribution ID 1000808910

Encryptus Unveils the Largest Payout Network at Coindesk Consensus

LITHUANIA, EUROPE / ACCESSWIRE / May 8, 2023 / Encryptus, a leading cryptocurrency solutions provider, announced during Coindesk’s Consensus event the launch of industry leading payout product, which allows crypto exchanges, wallet providers, Web3, Gaming and other B2C crypto companies to off-ramp to Bank Wires, Mobile Wallets, Mobile Top-ups and Gift Cards with API’s.The payout network has coverage in 79 Countries for Bank Wires in 41 currencies, 39 countries for Mobile Wallets and 115+ countries for mobile top ups and gift cards. There are over 7,500 different types of gift cards and prepaid airtime of 307 Mobile operators globally available with Encryptus’s payouts. Popular Mobile Wallets like AliPay, GoCash and M-Pesa are among the few available.

As part of its commitment to regulatory compliance, Encryptus does not provide off ramps to sanctioned countries and clients. In addition the services are not available to residents and citizens of the US, Canada and Japan due to the regulatory landscape. The payout product is particularly beneficial for users looking to cash out crypto to fiat (national currencies) to their own bank accounts or purchase gift cards or mobile plans in over 100 countries. The payouts combined will be available in 98 currencies. The services are available via APIs but the company will unveil their widget soon.

Encryptus’ payout product is fully automated, with compliance monitoring tools to identify PEP and Sanctioned users and dirty coins via coin monitoring being integrated into its APIs.

“We are excited to launch our payouts; QuickRemit. Our payout network is not just the largest but offers the widest form of payments in the crypto industry. The API offers payout as a service and also keeps compliance as a core offering. Our vision is to further expand our payout coverage with a commitment to reduce the costs of payouts for the users” said Shantnoo Saxsena, CEO of Encryptus.

Shantnoo further explained that true crypto adoption will not happen with good pay-in networks, but with an extension to multiple payouts. Exchanges and crypto companies must not just focus on bringing users to their platform, but they must offer their users enough freedom to cash out.

Encryptus has aggressively priced the global bank wires for a flat fee of 1.5% and have a revenue share reserve from this amount for their partners. The accepted crypto would only be USDT and USDC.

The company promises to simplify global mobile wallet payouts and business payments in the upcoming upgrade.

Overall, the launch of the new payout product by Encryptus represents a significant milestone in the evolution of blockchain-based payments solutions. The need of the hour is to provide a secure, automated, and affordable way to off-ramp crypto holdings into various forms of payments. Encryptus is helping to further expand the adoption of cryptocurrencies and drive innovation in the fintech industry.


Please free to contact for any queries.

SOURCE: Encryptus

Mosa Meat Prepares for Market Entry by Opening Largest Cultivated Meat Campus in the World to date and Working with Two Michelin-starred Chef Hans van Wolde

MAASTRICHT, The Netherlands, May 08, 2023 (GLOBE NEWSWIRE) — Mosa Meat, the pioneers in the cultivated meat space that grow beef directly from animal cells, opened a new 2,760 square metre (29,708 square feet) scale-up facility in Maastricht on Monday. This fourth facility completes the new Mosa C.A.M.P.U.S. or Center for Advanced Meat Production, Upscaling, and Sustainability for a total footprint of 7,340 square metres (79,007 square feet).

Monday’s program included a ribbon cutting ceremony with the Mayor of Maastricht Annemarie Penn-te Strake, the Governor of Limburg Emile Roemer, and the Mosa Meat team, a cultivated burger cooking demonstration by Chef Hans van Wolde, and tours of the new facility. A select group of 50 investors, journalists and value chain partners from around the world attended the event. The new facility will start the first production runs in a matter of days.

Mosa Meat CEO Maarten Bosch said: “As this scale-up facility comes online next month, we will have the capacity to make tens of thousands of cultivated hamburgers. The facility is designed to grow as demand increases with regulatory approvals and regional market entries, up to hundreds of thousands of cultivated hamburgers per year. And in combination with our contract manufacturer in Singapore, even a lot more. We are excited to debut this great tasting hamburger today that even hardcore carnivores will love.” 

Mosa Meat Co-founder & CSO Dr. Mark Post said: “When we introduced cultivated meat to the world, we predicted it would take 10 years to create a consumer product. Now, almost exactly 10 years later, we have a consumer product that we can start making in larger quantities and that we can start serving to consumers in Singapore, pending regulatory approval” said Mark Post, co-founder and Chief Scientific Officer of Mosa Meat.

Chef Hans van Wolden said: “When I first tried a Mosa Burger as part of the internal development team, I was blown away by the beefy taste and the amazing mouthfeel of the beef fat. It gave me goosebumps. I genuinely believe this new way of making beef can delight connoisseurs and casual beef lovers alike, while enjoying the positive benefits of cultivated beef from a sustainability perspective. I am excited to work with the Mosa Meat team to make future versions even better. 


Mosa Meat is a global food technology company pioneering a cleaner, kinder way of making real beef. Our founders introduced the world’s first cultivated beef hamburger in 2013, by growing it directly from cow cells. Founded in 2016, Mosa Meat is now scaling up production of the same beef that people love, but in a way that is better for people, animals, and the planet. A diverse and growing team of 165 food-loving problem-solvers, we are united in our mission to fundamentally reshape the global food system. Headquartered in Maastricht, The Netherlands, Mosa Meat is a privately held company backed by Blue Horizon, Bell Food Group, Nutreco, Mitsubishi Corporation, Leonardo DiCaprio and others. Follow Mosa Meat on Facebook, LinkedIn, Twitter and Instagram or visit to learn more about why people #cravechange.

For more information, reach out to

Visual assets from the event will be loaded here by 17:00 CET on May 8th

The general Mosa Meat press kit is here:


Chef Hans is a Dutch 2-Michelin star chef who converted an old farmhouse outside Maastricht into his restaurant Brut172. Previouslyhe was the chef owner of 2-star restaurant Beluga in Maastricht and has been featured on TV shows like MasterChef and Snackmasters. He has formally joined Mosa Meat’s product development, sensory evaluation and recipe formulation team to complement Mosa Meat’s internal team of food scientists.


Tim van de Rijdt
Mosa Meat

GlobeNewswire Distribution ID 8834249

Why Kenya still needs the “mother of all liberation wars” | Miguna Miguna | The InnerView

Kenyan democracy activist and lawyer, Miguna Miguna speaks to The InnerView’s Imran Garda about his recent return from exile and his now defunct alliance with former Kenyan Prime Minister Raila Odinga. Odinga has been calling out his supporters to rally against the government following last year’s general election, which he says were rigged against him. Miguna says his former ally is a conman driven by self-interest and not by genuine concern for Kenyan democracy.


‘Cult death’ victims were missing organs – police

Bodies exhumed from mass graves linked to a Kenyan religious cult were missing organs, autopsies have revealed, local media reported on Tuesday, citing court documents.

Police chief Martin Munene said suspected cult leader Paul Nthenge Mackenzie is now being investigated for involvement in organ trafficking after the postmortem reports established that organs were missing from “some of the bodies of victims who have been exhumed,” Kenyan outlet Waza reported.

Mackenzie, the founder of the Good News International Church in eastern Kenya, was arrested on April 14 and charged with “terrorism” after allegedly ordering his followers to starve themselves to death in order to “meet Jesus.”

Authorities have recovered 112 bodies from shallow graves since last month in what has become known as the “Shakahola Forest Massacre.” While starvation appears to have been the primary cause of death, according to autopsy reports, the chief government pathologist, Dr. Johansen Oduor, stated that some of the victims, including children, had been strangled, beaten, or suffocated.

The country’s interior minister, Kithure Kindiki, said on Tuesday that “25 people have so far been arrested, and the investigation team is closing in on level-two and level-three perpetrators who aided Mr. Mackenzie to execute the heinous atrocity.”

Waza quoted Inspector Munene as saying that “the trade in human body organs was well-coordinated, involving multiple players.”

According to Munene, televangelist Ezekiel Odero, who was arrested on April 27 in connection with the massacre and was granted bail on Thursday, has “a close link” to Mackenzie. He said Odero also received large amounts of cash allegedly from Mackenzie’s followers who sold their properties under the cult leader’s influence.

On Monday, a Nairobi court reportedly ordered the authorities to freeze more than 20 of Odero’s bank accounts for 30 days.

Source: Russia Today

Missing organs in Kenya cult case – police

A court document filed by police investigating Kenya cult deaths says autopsies showed some organs were missing from bodies exhumed from shallow graves.

“Post-mortem reports have established missing organs in some of the bodies of victims who have been exhumed,” chief inspector Martin Munene said in an affidavit filed to a Nairobi court.

It said that “it is believed that trade on human body organs has been well co-ordinated involving several players”.

But chief government pathologist Johansen Oduor had earlier ruled out organ harvesting following autopsies on 112 bodies in his final report on Friday.

Interior minister Kithure Kindiki said on Tuesday that “on the issue of missing body parts theory, I think investigations are still going on… I’m advised by the experts that we should not pre-empt the investigations…it’s a theory we are investigating”.

Most of the victims, including children, died of starvation but some were strangled, beaten, or suffocated, according to the pathologist.

The main suspect in the case, Pastor Paul Mackenzie, is alleged to have encouraged his followers to fast to death in order to go to heaven. He has previously denied to have forced them into the fast.

A fresh round of exhumations in the expansive 800-acre forest in the coastal Kilifi county resumed on Tuesday in an exercise supervised by the interior minister.

The Kenyan Red Cross says that 360 people had been reported missing, while the authorities say at least 60 others have been rescued alive.

Source: BBC

Death toll of Kenya cult rises to 133

Investigators in Kenya have exhumed 21 more bodies, after they restarted a search for victims of a doomsday cult.

The new discoveries bring the total of those known to have died to 133.

Hundreds of others have been reported missing.

Pastor Paul Mackenzie, the leader of the Good News International Church, is awaiting trial, accused of ordering his followers to starve themselves to death.

Kenya’s interior minister, Kithure Kindiki, said they were investigating allegations that body parts may have been removed from some of the corpses for organ harvesting.

Bad weather had delayed the resumption of the search operation in the Shakahola forest

Source: BBC

Government Urged To Cushion Livestock Farmers From Tsetse Fly Infestation

The Government has been urged to come up with a strategy to cushion farmers in Homa Bay County against livestock deaths caused by tsetse flies.

Suba South legislator Caroli Omondi expressed concerns over rampant livestock deaths due to tsetse fly infestation in Suba South Constituency.

He said farmers in the area have been complaining over tsetse flies killing their livestock for many years.

Omondi said the tsetse flies are believed to be breeding in Ruma National Park and the outlying areas.

Speaking when he visited livestock farmers at Nyatoto Village, Honourable Omondi said that there was an urgent need to cushion livestock farmers from effects of tsetse flies’ infestation.

He said that he had petitioned the Cabinet Secretary for Agriculture and Livestock Development Mithika Linturi to put measures in place to cushion the farmers from the tsetse fly menace.

‘Tsetse flies are a serious setback to livestock farmers in this area. I have presented my request to CS Linturi to intervene in the fight against tsetse flies and their effects,’ Omondi said.

The measures he proposed include providing livestock farmers with drugs for treating nagana to prevent deaths of cattle bitten by the tsetse flies.

‘Many farmers in this area are counting losses as a result of tsetse flies’ bite. Giving farmers’ drugs for treating nagana will save lives of many cattle and that is what we want the government to do for us here,’ Omondi said.

The legislator noted that another strategy is laying traps for catching and killing tsetse flies in the area.

The MP also wants the government to come up with a compensation scheme for farmers whose livestock are killed by tsetse flies.

‘The compensation will give them morale to continue with the economic activity besides cushioning them from the losses,’ Omondi said.

The MP said he had also presented the matter to the National Assembly for deliberation on how to tackle tsetse flies menance in the area.

The livestock are key to the local economy for milk production, beef production and cultivation.

Meanwhile, Lake Victoria South Water Works Development Agency Chairman Odoyo Owidi has urged residents of Homa Bay to support the Kenya Kwanza government.

Owidi argued that it is through working with the government that residents can benefit from development projects.

‘Let us support the government and shun calls from any politician who wants the people to participate in demonstrations,’ Owidi said.

He spoke during the distribution of relief food for Suba South residents at Nyatoto Secondary School.

Source: Kenya News Agency

CS Owalo Distributes Relief Food To Flood Victims Of Nyatike

Hundreds of flood victims in Nyatike, Migori County on Monday benefited from relief food from the national government.

ICT and the digital economy Cabinet Secretary (CS) Eliud Owalo distributed more than 100 bags of assorted food items including maize, rice and cooking oil. More than 300 other bags of relief will be distributed later to the residents, according to the CS.

Mr Owalo assured the residents that the state will not allow any Kenyan to die from hunger and floods.

‘The state is also keen to avail drugs and other medical kits to save victims in the region and elsewhere in the country,’ he added.

The CS noted that the government had mapped out all the regions affected by floods in the country and will do everything possible to save victims by providing them with relief supplies and tarpaulins.

He said all these were just short-term efforts to protect lives adding that the state had also put in place long term measures that included promoting food production in the entire nation.

In view of this, the state has put more focus in supplying subsidised fertilisers, seeds and other farm inputs to the people.

‘There are also efforts to promote irrigation farming rather than rain fed farming in order to mitigate the effects of the ever-increasing weather vagaries hitting the nations every year,’ he explained.

To reduce the speed of flash floods, the state was also disbursing billions of shillings to build dams like Soin in higher Nandi hills to remedy the Nyando floods.

He announced efforts to promote fishing and gold businesses to bring development in the region.

‘We are also keen to improve road infrastructure and the general political and economic development in the area,’ he said.

The function was also graced by area County Commissioner David Gitonga, former Migori Governor Okoth Obado and former Kisumu governor Jack Ranguma among others.

The food beneficiaries from Angugo, Nyora, Sere and Kabuto areas of Nyatike Sub County thanked the government for the gesture saying they have lost all their crops in the floods.

Source: Kenya News Agency